Jira & JSM Administrator (Tech support) (f/m/d)
Tasks
- Administer Jira and JSM instances
- Configure JSM SLAs
- Configure Jira Projects
- Customize Jira screens and fields
- Customize Jira workflows
- Implement JSM service desk configurations
- Manage Jira notifications
- Manage user access and permissions
- Provide Jira technical support
- Set up JSM automation rules
- Stay updated on Jira best practices
- Troubleshoot Jira issues
- Use REST APIs for Jira integrations
Perks/Benefits
- Flexible working hours
- Gym coverage
- Health insurance
- Internet reimbursement
- Meal allowances
- Remote work
- Training courses
Skills/Tech-stack
Automation rules | Groovy | ITSM | JSM | Jira | Jira Service | Jira Service Management | Permissions Management | Python | REST API | SLA management | Service Desk | Service Desk Configuration | Service Management | Workflow Configuration
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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