Cloud Support Engineer
Tasks
- Diagnose, resolve, and track support cases
- Identify trends and provide feedback for process improvement
- Monitor triage and escalate incidents
- Provide mission critical customer incident communication
- Reproduce issues validate fixes and improve stability
- Troubleshoot Linux and Kubernetes infrastructure
- Update and refine documentation and runbooks
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Cluster troubleshooting | Container Management | Deployment Verification | ITIL | Incident Response | Kubernetes | Linux | Linux system | Linux system administration | Networking | ServiceNow | System Administration
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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