Senior Azure Application Support Administrator

USA VA Arlington - 1515 Wilson Blvd (VAC043), United States

USD 124K-155K Senior-level Full Time

@ G...

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Found 1d ago

Tasks

Analyze incidents and determine support level
Collaborate with users to diagnose problems
Coordinate enhancement schedules with engineering and government
Coordinate with internal teams and vendors to resolve issues
Develop and maintain standard operating procedures documentation
Prepare after action reports
Process tickets from tier two to resolution
Provide technical support via phone and email
Resolve issues within service level agreements or escalate
Review incidents and incident database

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science

Roles

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Senior Azure Application Support Administrator

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