Regional Security Operations Center (RSOC) Supervisor
US - Cincinnati, OH - 2110 East Galbraith Road, United States
USD 85K-135K (estimate) Senior-level Full Time
Tasks
- Assign monitoring profiles
- Conduct competency assessments
- Conduct root cause analysis
- Coordinate systemic remediation
- Define RSOC governance
- Define alarm mapping and escalation paths
- Define alarm triage matrix
- Develop operator training curricula
- Drive automation to reduce false alarms
- Enforce alarm escalation playbooks
- Ensure incident documentation quality
- Establish RSOC operational standards
- Implement QA monitoring practices
- Lead RSOC reporting
- Lead RSOC site onboarding
- Maintain operator SOPs
- Manage RSOC KPIs
- Manage RSOC staffing models
- Manage access control policies
- Manage badge administration
- Manage vendor relationships and contracts
- Oversee incident handling standards
- Perform post incident review
- Run operator drills
- Serve as regional access control specialist
- Set RSOC strategy
- Supervise RSOC performance
- Troubleshoot access control issues
- Validate access control system configurations
- Validate system readiness
Perks/Benefits
Skills/Tech-stack
Access Control | Alarm triage | Automation | Badge Administration | CCTV | Cause analysis | Escalation Policy | GDPR | Incident Management | Lenel S2 | Lenel S2 Global | Mass notification | Quality Assurance | Root Cause Analysis | Root cause | S2 | SOP Development | System monitoring | VMs | Visitor management
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science
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