Junior Store Manager -IQOS Timisoara (determinat 2 ani)

Tasks

• Assign store zones and set daily priorities
• Check delivered goods quality
• Coach customer service and post sales behaviors
• Conduct monthly 1 on 1 meetings
• Coordinate talent development and performance
• Create roleplay scenarios for coaching
• Distribute store opening and closing tasks
• Ensure sales activities follow PMI NCA code of practice and local regulations
• Evaluate team performance using KPIs
• Maintain store cleanliness
• Manage store team recruitment
• Manage work schedule and shift hours
• Monitor weekly activity rotation
• Organize and verify store inventory
• Plan sales consultant activities with monthly plans
• Provide regular feedback and on the job coaching
• Report weekly and monthly NPS
• Return defective devices to correct location
• Run daily team huddles for roles assignments
• Schedule team training sessions
• Supervise sales consultant activities
• Verify product display standards

Perks/Benefits

• Customer experience focus
• Innovation-driven environment
• Performance-based bonuses
• Personalized training
• Professional growth

Skills/Tech-stack

Coaching | Customer Service | Inventory Management | KPI Reporting | Leadership | NPS tracking | Performance Management | Quality Control | Recruiting | Retail Operations | Sales operations | Workforce scheduling