Relief Security Operations Centre Operator - Cambridge - CB21
Tasks
- Answer client calls
- Communicate proactively with staff
- Conduct staff check in calls
- Create client reports
- Escalate client issues
- Handle client emails
- Log alarm responses
- Monitor CCTV systems
- Oversee mobile patrol response teams
- Provide accurate information
- Provide out of hours telephone answering
- Resolve client queries
- Support shift coverage resourcing
Perks/Benefits
- Career progression opportunities
- Employee referral bonus scheme
- Employee wellbeing support line
- Flexible shift pattern
- Free on-site parking
- On-site gym
- Paid holiday
- Recognition rewards
- Unlimited training
- Virtual GP service
Skills/Tech-stack
CCTV | Call handling | Customer Service | Email communication | Microsoft Excel | Microsoft Outlook | Microsoft Word
Education
N/A
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