Administrateur principal, systèmes de support
Tasks
- Define and execute QA test plans and regression tests
- Design and maintain integrations between support tools
- Maintain versioned technical documentation
- Manage Zendesk routing triggers SLAs and workspace configuration
- Own support infrastructure
- Plan and run disaster recovery with backups and incident management
- Standardize support performance metrics and reporting dashboards
Perks/Benefits
- Health, dental, vision coverage
- Home office stipend
- Professional development budget
- Reer plan
- Remote work support
- Unlimited vacation
Skills/Tech-stack
API Integration | Acceptance Testing | Automated Workflows | Backup strategy | Case design | Disaster Recovery | Intercom | JSON | JavaScript | Liquid Markup | Looker | N8n | Preproduction Environment | QA Testing | React | Regression testing | SQL | Tableau | Tailwind CSS | Test Case | Test Case Design | Trigger Management | User Acceptance | User Acceptance Testing | ZIS | Zapier | Zendesk | Zendesk API
Education
N/A
Regions
Countries
States
Cities
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