Agent, Critical Incident Response Team - Tempe, AZ
Tasks
- Activate emergency response and crisis communication protocols
- Coordinate incident response actions
- Coordinate with internal teams and law enforcement
- Deescalate incidents with employees vendors and guests
- Document SOPs post orders and incident reports
- Escalate issues using safety protocols
- Maintain emergency inventory and readiness
- Maintain incident logs in Jira
- Maintain lobby and facility patrols
- Manage badge printing and access assignments
- Monitor and triage incident alerts
- Perform access point and camera checks
- Perform after-action reviews
- Provide situational updates to stakeholders
- Support events executive visits and executive protection
Perks/Benefits
- N/A
Skills/Tech-stack
AED | Access Control | Badge Management | CPR | Dataminr | Deescalation | Emergency response | Everbridge | First Aid | Genetec | Incident Management | Incident Triage | Jira | Lenel S2 | OnSolve | Risk Analysis | Security monitoring | Situation assessment | Visitor management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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