Application Support Administrator
Tasks
- Builds trusted relationships
- Communicates with customers
- Ensures incident response SLOs are met
- Escalates issues
- Facilitates client meetings
- Maintains customer communication
- Performs case qualification
- Provides first point of resolution
- Provides timeline reporting
- Recommends performance improvements
- Responds to support cases
- Routes cases to resolution
Perks/Benefits
Skills/Tech-stack
Case management | Collaboration | Communication | Customer Service | Data Analysis | Duck Creek | Duck Creek Solution Knowledge | Escalation management | ITSM systems | Issue Tracking | Issue tracking tools | Knowledge Base | Knowledge base utilization | Negotiation | Prioritization | Problem Solving | Relationship building | Reporting and data analysis | Solution knowledge | Support case management | Time management | Tracking tools
Education
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