Assistant Manager - Salesforce Administration
Pune, Maharashtra, India
INR 800K-1200K (estimate) Mid-level Full Time
Tasks
- Apply Salesforce security concepts
- Collaborate cross functionally on data and process improvements
- Coordinate with Salesforce admins and developers
- Deliver user training sessions
- Document system behavior and support procedures
- Identify opportunities to reduce incident volume
- Maintain documentation and SOPs
- Monitor platform health using dashboards and reports
- Own Level 2 Salesforce support
- Perform root cause analysis
- Provide user onboarding and enablement
- Support Salesforce release readiness
- Support audits and access reviews
- Support change management processes
- Support data cleansing and transformation
- Support incident and defect governance
- Support testing validation and deployment
- Track support metrics and KPIs
- Triage and prioritize support tickets
- Troubleshoot and reproduce reported issues
- Validate fixes through testing and post deployment verification
Perks/Benefits
- N/A
Skills/Tech-stack
CRM Analytics | Cause analysis | Change Management | Dashboards | Data Visualization | ITSM | KPIs | Microsoft Excel | OWD | Performance Monitoring | Permission Sets | Profiles | Release Management | Revenue intelligence | Roles | Root Cause Analysis | Root cause | Salesforce Administration | Salesforce Security | Service Performance | Service performance monitoring | ServiceNow
Education
N/A
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