Associate Manager IT Administrator
Tasks
- Coach stakeholders on technology use
- Communicate business unit technology needs to IT
- Conduct technology training sessions
- Contribute to enterprise IT initiatives
- Coordinate SLA based issue resolution
- Deliver customer service for IT services
- Escalate complex tickets and communicate updates
- Maintain community technology health and stability
- Manage customer IT expectations
- Manage incident management problem management change management and asset management
- Manage vendors and troubleshoot complex issues
- Participate in local IT improvement projects
- Perform root cause analysis for severity 1 and 2 outages
- Support incident resolution and incident communication
- Support network connectivity and Wi Fi capabilities
Perks/Benefits
Skills/Tech-stack
Asset Management | Cause analysis | Change Management | Customer Service | Incident Management | Network Troubleshooting | Problem Management | Root Cause Analysis | Root cause | Technical Training | Vendor management | Wi-Fi
Education
Roles
Administrator | IT | IT Administrator | IT Manager | IT Support | IT Support Manager | Manager | Support Manager
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