Associate Technical Operations Engineer
Tasks
- Assist incident management
- Assist problem management
- Collaborate on SLOs
- Document postmortems
- Follow ITIL practices
- Follow runbooks and SOPs
- Monitor cloud environments
- Perform root cause analysis
- Provide third line support
- Reprocess persistent failures
- Respond to monitoring alerts
- Review security alerts
- Support operational tasks
- Triage daily volume alerts
- Tune alerting thresholds
- Update runbooks and SOPs
Perks/Benefits
Skills/Tech-stack
AWS | Alert Tuning | Alert management | Azure | Cause analysis | Cloud platform | Elasticsearch | Google Cloud | Google Cloud Platform | ITIL | Incident Management | Monitoring | Root Cause Analysis | Root cause | Runbooks | SLO | SOPs
Education
N/A
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