Product Support Engineer (Appsec) On prem
Tasks
- Analyze logs for root cause
- Analyze support case trends
- Assess customer technical environments
- Conduct remote troubleshooting sessions
- Consult on deployments
- Create enablement training content
- Escalate issues to backline teams
- Handle level 2 support cases
- Handle level 3 support cases
- Investigate network packet inspections
- Maintain knowledge base guides
- Manage support hotline tickets
- Mentor level 1 engineers
- Provide workarounds and resolutions
- Respond to customers using SLAs
- Troubleshoot performance issues
- Troubleshoot system crashes
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Application Firewall | Azure | Burp Suite | Cloud platform | Curl | Fiddler | Firewalls | Google Cloud | Google Cloud Platform | HTTP | Internet Security | Linux | Load balancers | Log Analysis | Network Security | OpenSSL | Oracle Database | Packet Inspection | Perl | Postman | Proxies | Python | SSL | Scripting | TCPDump | TCPIP | Technical Support | Unix | Web Application | Web Application Firewall | Wireshark
Education
Related jobs
-
Staff DevSecOps Engineer PHP 1200K-1440KAzure | Azure Kubernetes | Azure Kubernetes Service | Azure Kubernetes Service (AKS) | BashFully remote work setup | High-impact role | Leadership visibility | Ownership and leadership exposure | Shape secure engineering standardsSenior-level ContractAnywhere in the Philippines, Philippines R5h ago
-
DevOps Engineer PHP 720K-925KAI Search | AI/ML | AI/ML Pipelines | Access Control | App ServiceAfter-hours support | Flexible scheduleMid-level Full TimeTaguig, National Capital, Philippines13h ago
-
Cloud Engineer PHP 696K-925KAWS | AWS CloudFormation | AWS Lambda | Ansible | Azure FunctionsGovernment-mandated benefitsMid-level Full TimeQuezon City, Metro Manila, Philippines3d ago
-
Cyber Security Engineer GBP 70K-85KAWS | Agile | Application Security | Automation | CI/CDAnnual leave | Community volunteering opportunities | Hybrid work | Inclusive parental leave | Medical coverSenior-level Full TimeLondon; Manila; Sofia R4d ago
-
Penetration Tester, Red Team (Application Security) PHP 650K-800KAPI Security | Application Security | Bash | Burp Suite | HTTPAugust Free Fridays | Education support | Flexible working hours | Learning programs | Paid volunteer timeEntry-level Full TimeManila (Flexible), Philippines4d ago
-
Solution Engineer PHP 4375K-4375KAirWatch | Cloud Security | Connectwise | Device Management | Endpoint protectionSenior-level Full TimePhilippines5d ago
-
Vulnerability Engineer PHP 240K-240KConfiguration Management | Network Security | Penetration Testing | Risk Assessment | Security BaselinesMid-level Full TimeMakati, Metro Manila, Philippines5d ago
-
Access Management | Access Revocation | Audit Logging | Audit Logs | BashSenior-level Full TimePhilippines, Cavite, GTC5d ago
-
Entry-level Full Time InternshipManila, Philippines6d ago
-
Analyst II Cloud Engineering PHP 420K-456KAWS | Cloud Computing | Debugging | Microsoft Azure | ProgrammingFlexible work arrangement | In-person collaborationMid-level Full TimePZZ04 - DXC Manila IPC McKinley …6d ago
-
Infrastructure Security Engineer PHP 480K-540KAnsible | Bash | CI/CD | CIS Benchmarks | DockerBuddy program | Childcare support | Childcare vouchers | Flexible benefits | Life and accident insuranceMid-level Full TimeCadiz, ES10d ago
-
Mid-level Full TimePhilippines - Ecoprime Building - Taguig …11d ago
-
Cybersecurity Engineer Tier 1 PHP 660K-925KAccess Control | Antivirus | EDR | Firewall | IDSFlexible shifting schedule | Hybrid work schedule | Weekend and Holiday Shift CoverageEntry-level Full TimeMuntinlupa, NCR, Philippines13d ago
-
Associate Principal, Response Operations, Cyber Risk PHP 431K-574KDetection and Response | Endpoint Detection and Response | Endpoint Prevention | Endpoint Prevention and Response | Endpoint detectionMid-level Full TimePhilippines13d ago
-
Technical Support Engineer (Business to Business) PHP 480K-540KConfluence | Customer support | Google Workspace | Internet protocols | JiraCareer development resources | Company-sponsored events | Educational support programs | Employee resource groups | Mentorship programsMid-level Full TimePhilippines13d ago
-
Technical Support Engineer (Business to Business) PHP 480K-540KConfluence | Customer support | Google Workspace | Internet protocols | JiraEducational support | Employee resource groups | Mentorship programs | Paid time off | Professional growth opportunitiesMid-level Full TimePhilippines13d ago
-
Cloud Security | DLP | EDR | Firewalls | Information securityHealthcare benefits | Paid time off | Professional development | Tuition reimbursement | Wellness benefitsMid-level Full TimePH-National Capital-Pasay City, Metro Manila R14d ago
-
IT Operations Engineer PHP 480K-549KAgile | Ansible | Automation | Azure | Azure DevOpsAgile environment | High pressure decision making | On-call supportMid-level Full TimeManila (One Ayala Tower 2), Philippines14d ago
-
Manager, Security Engineering PHP 650K-780KAWS | Access Management | Azure | Cloud Security | Cloud platformCareer growth | Collaborative team | Flexible benefitsMid-level Full TimeNCR - WGC, Philippines14d ago
-
Security Platform Engineer PHP 600K-660KAPI Development | AWS | Azure | Go | Google CloudCareer growth | Collaborative team | Flexible work benefits | Professional developmentMid-level Full TimeNCR - WGC, Philippines14d ago
-
Mid Software Automation Tester PHP 264K-300KAutomated testing | BrowserStack | Performance Testing | Postman | Quality AssuranceOnsite work once per monthSenior-level Full TimeLumban, Calabarzon, Philippines15d ago
-
Cyber Security Engineer PHP 200K-200KAWS | Atlassian | CrowdStrike | Cybersecurity governance | Digital forensicsSenior-level Full TimeOrtigas Center, Metro Manila, Philippines15d ago
-
Threat & Vulnerability Senior Associate (EMEA Shift) PHP 420K-600KAI analytics | Cybersecurity Framework | Incident Response | Metrics Reporting | Network SecurityHealth insurance | Hybrid work model | Life insurance | Paid time off | Pension/retirement benefitsMid-level Full TimeManila, Philippines R17d ago
-
ABAC | AI Search | Application Insights | Azure AI | Azure AI SearchSenior-level Full TimeManila, Metro Manila, Philippines17d ago
-
Manila - Network & IT Support Engineer USD 65K-65KAccount deprovisioning | Account provisioning | Asset Management | Cloud Migration | DNS13th month pay | Government-mandated benefits | Health insuranceMid-level Full TimeBGC, Taguig, Philippines19d ago