Technical Support Engineer (Business to Business)
Tasks
- Analyze symptoms and identify root cause
- Communicate and follow up with customers
- Direct customers to help articles
- Escalate unresolved issues to second level support
- Gather issue details and troubleshoot
- Monitor for emerging issues
- Provide technical support via phone tickets live chat
- Provide troubleshooting steps and solutions
- Recommend solutions during shift team support
- Reproduce reported issues
- Resolve first-level issues
Perks/Benefits
- Career development resources
- Company-sponsored events
- Educational support programs
- Employee resource groups
- Mentorship programs
- Paid time off
- Work-life balance
Skills/Tech-stack
Confluence | Customer support | Google Workspace | Internet protocols | Jira | Linux | MacOS | Microsoft Office | Microsoft Office 365 | Office 365 | Troubleshooting | VPN | Virtual Machines | Windows | Zendesk
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