Technical Support Engineer (Business to Business)
Tasks
- Analyze issue symptoms
- Direct customers to help articles
- Escalate unresolved issues
- Follow up with customers
- Monitor for emerging issues
- Offer troubleshooting steps
- Provide technical support
- Reproduce reported issues
- Troubleshoot first level issues
Perks/Benefits
- Educational support
- Employee resource groups
- Mentorship programs
- Paid time off
- Professional growth opportunities
- Work-life balance
Skills/Tech-stack
Confluence | Customer support | Google Workspace | Internet protocols | Jira | Linux | MacOS | Office 365 | VPN | Virtual Machines | Windows | Zendesk
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