CC Cyber_Service Delivery Manager
Sibiu, RO
RON 295K-359K (estimate) Senior-level Full Time Found 16d ago
Tasks
- Act as single contact for operational issues
- Collaborate with project teams on delivery preparation
- Coordinate customer meetings and workshops
- Coordinate operational readiness and governance
- Define and oversee KPIs, SLAs, OLAs
- Ensure compliance and develop measures
- Evaluate services and implement improvements
- Handle escalations and reporting
- Manage cybersecurity systems and solutions delivery
- Manage service escalations at governance level
- Plan system tests and reviews
- Work with QA for corrective actions
Perks/Benefits
- N/A
Skills/Tech-stack
Communication | Customer relationship | Cybersecurity | Diplomacy | English Fluency | Governance | IT Service Management | ITIL | Influence | Negotiation | Problem Solving | Process Development | Service Improvement | Service Management | Service Monitoring | Stakeholder management | Technical Collaboration
Education
Language: en |
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