CC Cyber_Service Delivery Manager

RON 295K-359K (estimate) Senior-level Full Time Found 16d ago

Tasks

• Act as single contact for operational issues
• Collaborate with project teams on delivery preparation
• Coordinate customer meetings and workshops
• Coordinate operational readiness and governance
• Define and oversee KPIs, SLAs, OLAs
• Ensure compliance and develop measures
• Evaluate services and implement improvements
• Handle escalations and reporting
• Manage cybersecurity systems and solutions delivery
• Manage service escalations at governance level
• Plan system tests and reviews
• Work with QA for corrective actions

Perks/Benefits

• N/A

Skills/Tech-stack

Communication | Customer relationship | Cybersecurity | Diplomacy | English Fluency | Governance | IT Service Management | ITIL | Influence | Negotiation | Problem Solving | Process Development | Service Improvement | Service Management | Service Monitoring | Stakeholder management | Technical Collaboration