Client Success Manager
Tasks
- Advance security posture using MITRE
- Align with sales on objectives and contract milestones
- Analyze customer needs and recommend services
- Coordinate with engineering and platform teams
- Coordinate with product management on roadmap
- Coordinate with security operations for delivery excellence
- Create and manage customer journey materials and playbooks
- Create executive business reviews
- Create monthly reporting
- Define success criteria and key performance indicators
- Drive customer journey delivery
- Drive retention and expansion
- Establish trusted security advisor relationship
- Manage customer book of business
- Manage customer escalations
- Monitor customer health and engagement
- Provide client enablement and guidance
- Schedule and host client meetings
Perks/Benefits
- N/A
Skills/Tech-stack
Account Planning | C Suite Presentations | Customer Success | Cybersecurity | EDR | Executive reporting | Incident Response | Key Performance Indicators | MITRE | MSSP | NIST | Performance indicators | Project Management | SIEM | Security Service | Security consulting | Security operations | Security service delivery | Service Delivery | SoC | Stakeholder management
Education
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