Cloud Support Engineer Evenings
Tasks
- Diagnose and resolve support cases
- Document and close incidents in ServiceNow
- Escalate to engineering when required
- Follow SOPs and runbooks
- Identify incident trends and provide feedback
- Monitor and triage incidents
- Provide mission critical customer communication
- Reproduce issues and validate fixes
- Troubleshoot Linux and Kubernetes issues
- Update runbooks and documentation
Perks/Benefits
Skills/Tech-stack
AWS Cloud | Azure | ITIL | Incident Response | Kubernetes | Linux | ServiceNow
Education
N/A
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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