Cloud Support Engineer Evenings

USA-VA-Tysons

USD 114K-190K (estimate) Mid-level Full Time

@ M...

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Found 28d ago

Tasks

Diagnose and resolve support cases
Document and close incidents in ServiceNow
Escalate to engineering when required
Follow SOPs and runbooks
Identify incident trends and provide feedback
Monitor and triage incidents
Provide mission critical customer communication
Reproduce issues and validate fixes
Troubleshoot Linux and Kubernetes issues
Update runbooks and documentation

Perks/Benefits

Skills/Tech-stack

Education

N/A

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