Contact Center and Voice Infra Sr Engineer
India Virtual
R
INR 1685K-2200K (estimate) Senior-level Full Time Found 17d ago
Tasks
- Architect and document solutions
- Collaborate with internal and external teams
- Conduct cost/benefit analyses for technology decisions
- Create operational documentation
- Design/build/deploy contact center infrastructure
- Develop automation frameworks
- Implement AI automation solutions
- Interface with vendors and Cisco TAC
- Lead customer onboarding and integration
- Monitor system performance and improve resiliency
- Oversee deployment, configuration, testing
- Perform maintenance, upgrades, security remediation
- Support migrations and hybrid architectures
- Train operational teams
- Troubleshoot SIP/RTP/QoS/Workflow issues
Perks/Benefits
- N/A
Skills/Tech-stack
AI | API | Automation solutions | CUCM | CVP | Cisco UCCE | High Availability | Hybrid architectures | JavaScript | Lua | Monitoring | Network Protocols | Omnichannel platforms | Packet Capture | REST | SBCs | SIP | SIP routing | Scripting | Security | Troubleshooting | Virtualization | WebSocket | Webex CCE | Wireshark | XML
Education
Language: en |
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