Technical Support Engineer

India - Remote R

INR 850K-1100K (estimate) Mid-level Full Time

@ P...

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Found 1mo ago

Tasks

Analyze and resolve customer problems
Collaborate with engineering and product teams
Contribute to process improvements
Document troubleshooting steps and solutions
Manage support cases from intake to resolution
Mentor junior engineers
Participate in on-call rotations
Reproduce customer issues in lab environments
Troubleshoot complex technical issues

Perks/Benefits

Skills/Tech-stack

AWS | Application troubleshooting | Azure | Communication | DNS | Firewalls | GCP | IDS | IPS | Linux | Log Analysis | PKI | Problem Solving | Routing | SIEM | SQL | SSL | TCP/IP | TLS | VPN | Virtualization | Windows

Education

N/A

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Technical Support Engineer

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