Technical Support Engineer II - EDR (Hybrid, IND)
Tasks
- Collaborate with product engineering
- Communicate with stakeholders
- Create knowledge articles
- Fix bugs and enhance product features
- Identify root cause
- Manage shift operations goals
- Mentor and train users
- Resolve customer escalations
- Troubleshoot customer issues
- Troubleshoot endpoint security incidents
Perks/Benefits
- Employee networks
- Paid Holidays
- Paid adoption leave
- Paid parental leave
- Professional development
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
Customer support | EDR | Endpoint Security | File IO | Incident Response | Linux | MacOS | Memory Management | Mitre Attack | Network IO | Scripting | Shared Libraries | Software Distribution | Threat detection | Troubleshooting | Windows | Windows Registry | XDR
Education
N/A
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