Customer Service Manager, Airport Customer Experience Administration
Tasks
- Allocate resources and provide operational support
- Analyze station performance data
- Coach and mentor frontline team members
- Coordinate station activities with departments and agencies
- Develop and present reports and dashboards
- Ensure exceptional customer service and operational excellence
- Improve scheduling and training using data
- Lead safety audits and root cause investigations
- Promote effective cross department communication
- Set team and individual goals
Perks/Benefits
- 401k program
- Dental benefits
- Employee assistance program
- Flexible spending accounts
- Health benefits
- Pet insurance
- Prescription Coverage
- Travel discounts
- Vision benefits
- Wellness programs
Skills/Tech-stack
Alteryx | Business Analytics | Cause analysis | Dashboarding | Data Analysis | Data Visualization | Data reporting | Decision Making | Employee Coaching | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Performance Monitoring | Root Cause Analysis | Root cause | SQL | Safety Management | Scheduling | Tableau
Education
Regions
Countries
States
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