Customer Success Manager

Tasks

• Assess customer risks and mitigate issues
• Conduct quarterly business reviews
• Coordinate with sales and R and D
• Develop customer success plans
• Drive customer loyalty
• Handle customer escalations
• Identify expansion opportunities
• Manage customer adoption
• Oversee customer onboarding
• Transition accounts from sales to customer success

Perks/Benefits

• Family-friendly benefits
• Flexible work hours
• Medical, dental & vision coverage
• Paid parental leave
• Paid time off
• Retirement plans
• Support for community involvement

Skills/Tech-stack

Account Management | Business review | Customer Relationship Management | Customer Success | Customer relationship | Enterprise Sales | Enterprise Sales Enablement | Project Management | Quarterly Business Review | Relationship Management | Sales Enablement