Customer Success Manager
SG Ensign Kallang Place, L8 (Right Wing), Singapore
SGD 80K-100K (estimate) Mid-level Full Time
Tasks
- Act as escalation point for client requests
- Assess business impact of critical assets
- Build and maintain client relationships
- Collaborate on security strategies and roadmaps
- Collaborate to improve workflows and reporting
- Collaborate with SOC teams on visibility and incident response
- Conduct project reviews with stakeholders
- Contribute to service maturity and operational efficiency
- Coordinate project transitions
- Drive automation and data initiatives
- Identify account opportunities and solutions
- Lead service and operational review meetings
- Maintain project documentation
- Manage project scope, timelines, and deliverables
- Monitor and report on service performance
- Monitor incidents and detection trends
- Participate in SOC meetings and reviews
- Participate in change advisory and post-incident reviews
- Participate in strategic planning and technology discussions
- Partner with sales to identify service opportunities
- Serve as primary contact for clients
- Support risk and change control
- Understand client IT infrastructure and assets
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Communication | Customer Relationship Management | Customer relationship | Cybersecurity | Data Analysis | IT Service Management | IT service | Incident Response | Information security | Project Management | Relationship Management | Security operations | Service Management
Education
Roles
Related jobs
-
Deputy Director, Advanced Cybersecurity SGD 80K-164K5G Security | Cloud Security | Cybersecurity | Digital forensics | Incident ResponseExecutive-level Full TimeIMD - Mapletree Business City, MBC …4d ago
-
Technology Risk Engagement Lead, Regulatory Engagement SGD 111K-148KArtificial Intelligence | Audit | Cybersecurity | Governance | Information securitySenior-level Full TimeSingapore8d ago
-
800-53 | Assurance | Cloud Security | Compliance review | CybersecurityMid-level Full TimeIMD - Mapletree Business City, MBC …8d ago
-
Sales Manager SGD 90K-100KAccess Management | Account Planning | Bid Management | CRM hygiene | Commercial negotiationMid-level Full TimeSINGAPORE, Singapore8d ago
-
Senior Manager (Cybersecurity), Energy & Renewables SGD 81K-112KCybersecurity Policy | Cybersecurity incident management | Data Management | Incident Management | Incident ResponseRostered weekend emergency dutySenior-level Full TimeEDB - SG SINGAPORE, Singapore9d ago
-
Director, AI & Data Strategy - Programme Manager / Solution Architect for Privacy Enhancing Technologies SGD 100K-120KAI Governance | API Design | Artificial Intelligence | Clean rooms | Cloud ComputingLong term work eligibility for SingaporeSenior-level Full TimeSingapore9d ago
-
Product Manager, CyberSecurity SGD 70K-100KAI | Automation | Budgeting | Customer discovery | CybersecurityMid-level Full TimeSingapore, Singapore9d ago
-
Sales/ Business Development Manager SGD 84K-120KAccess Management | Business Development | Client Relationship Management | Client relationship | Contract NegotiationMid-level Full TimeSingapore, Singapore10d ago
-
Product Manager - Cybersecurity SGD 90K-100KAd Fraud | Ad-Tech | Adversarial AI | Anomaly Detection | Behavioral analyticsCasual remote work environment | Flexible hours | Fun annual team events | Monthly internet reimbursement | Opportunity for advancementMid-level Full TimeSingapore, Singapore11d ago
-
Principal Product Manager, CTV App Security SGD 118K-155KAd Fraud | Ad fraud prevention | Ad insertion | B2B SaaS | Data AnalysisCasual remote work environment | Flexible hours | Fun annual team events | Monthly internet reimbursement | Opportunity for advancementSenior-level Full TimeSingapore, Singapore11d ago
-
Cybersecurity Framework | Cybersecurity governance | ICS Security | IEC 62443 | ISO 27001Mid-level Full TimeSingapore15d ago
-
Assistant Vice President, Security Engineering SGD 120K-270KAccess Management | CRI | Cloud Security | Cryptographic key management | Cybersecurity monitoringExecutive-level Full TimeSingapore15d ago
-
Manager, Risk Management SGD 60K-92KAccess Control | Audit management | Authentication | Cybersecurity | Cybersecurity Risk AssessmentMid-level Full TimeSingapore, SG16d ago
-
Manager, Compliance SGD 60K-96KAudit | CIS Controls | Compliance Management | Control Testing | CybersecurityMid-level Full TimeSingapore, SG16d ago
-
Senior-level Full TimeSingPost Centre, Level 05, Singapore17d ago
-
Manager / Senior Manager (Cybersecurity) SGD 85K-118KAI Security | Application Security | Cybersecurity | Detection Systems | FirewallsContract roleSenior-level Full TimeRH, Singapore17d ago
-
Automation | Product security | Risk Reporting | Security | Security AnalysisSenior-level Full TimeSingapore18d ago
-
Communication | Cybersecurity | Leadership | Policy analysis | Risk ManagementSenior-level Full TimeSingapore18d ago
-
Manager, SMRT Rail Cybersecurity Centre (SRCC) SGD 60K-92KCyber Kill Chain | Incident Response | Kill Chain | MITRE ATT&CK | Malware analysisMid-level Full TimeSingapore, SG18d ago
-
Artificial Intelligence | Cybersecurity | Data Privacy | Digital forensics | Prototype DevelopmentMid-level Full TimeIMD - Mapletree Business City, MBC …18d ago
-
API Security | Application Security | CI/CD | CIS Controls | Cloud SecuritySenior-level Full TimeSingapore, Singapore, Singapore20d ago
-
API Security | Application Security | CASP | CEH | CI/CDSenior-level Full TimeSingapore, Singapore, Singapore20d ago
-
API Security | Application Security | Automation | Mobile Security | Network SecuritySenior-level Full TimeSingapore22d ago
-
Artificial Intelligence | Composition analysis | Data Compression | Distributed Computing | Interface DesignFlexible work arrangements | Health insurance | Professional development opportunitiesSenior-level Full TimeSingapore22d ago
-
Cross-Functional Collaboration | Cross-functional | Functional collaboration | Program Management | Project ManagementMid-level Full TimeSingapore22d ago