Customer Support Engineer
Barcelona, Catalonia, Spain
EUR 40K-67K (estimate) Mid-level Full Time
Tasks
- Collaborate with global support security services sales operations and administration
- Coordinate with R and D teams
- Develop and review knowledge base content
- Document technical inquiries
- Participate in on-call rotation for 24/7 support
- Provide front-line technical support
- Resolve technical issues through research reproduction and troubleshooting
- Respond to customer inquiries via web portal live sessions and telephone
Perks/Benefits
Skills/Tech-stack
Authentication | Communication | DNS | Disaster Recovery | Firewalls | LDAP | Microsoft Windows | Network Troubleshooting | Problem Solving | Proxy Servers | RADIUS | Reverse Proxy | SAN | Single Sign-On | Time management | Troubleshooting | Unix | Windows Clustering
Education
N/A
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