Senior Technical Support Engineer - Focused Services (wiith either German, French, Italian)
Tasks
- Author Technical Support Bulletins
- Conduct network packet flow debugging
- Conduct release assessments
- Conduct technical screenings
- Create training materials
- Develop test plans
- Execute performance testing
- File bug reports
- Improve software and hardware quality
- Manage support cases from initiation to resolution
- Onboard new hires
- Perform network simulation
- Perform root cause analysis
- Plan security upgrades
- Provide configuration guidance
- Replicate product defects in lab
- Run quarterly business reviews
- Travel to customer sites for incident resolution
- Troubleshoot complex security issues
- Write technical documentation
Perks/Benefits
Skills/Tech-stack
AWS | Azure | BGP | CIDR | Cisco | Detection Systems | Dynamic routing | EIGRP | GNS3 | IP Security | IPSec | IPv6 | Intrusion Detection | Intrusion Prevention | Intrusion Prevention Systems | Intrusion detection systems | LANWAN | LDAP | Linux | MacOS | NAT | OSI Model | OSPF | OpenStack | PAT | PKI | Packet Flow | Palo Alto | Palo Alto Firewalls | Prevention systems | Prisma Access | Python | RADIUS | Remote Access | Remote Access VPN | Routing and Switching | SNMP | SSL | Shell Scripting | Static routing | TACACS+ | TCP | TCPIP | UDP | VLSM | VMware | Virtualization | Windows | Wireshark
Education
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