Customer Support Engineer
Newton, Massachusetts, United States
USD 85K-120K (estimate) Mid-level Full Time
Tasks
- Collaborate with global teams
- Develop knowledge base content
- Document technical inquiries
- Provide 24/7 customer support
- Reproduce technical problems
- Research root cause
- Respond to customer technical inquiries
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Call Support | Cause analysis | Customer communication | Knowledge Management | Microsoft Windows | On-Call | On-call support | Root Cause Analysis | Root cause | SaaS support | Security Solutions | Technical Troubleshooting | Windows server
Education
N/A
Regions
Countries
States
Cities
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