Customer Support Specialist
Tasks
- Analyze issues impact and resolve or escalate tickets
- Develop product expertise
- Identify support request trends
- Maintain customer satisfaction
- Provide support via chat and email
- Provide technical support to customers
Perks/Benefits
- Flexible paid time off
- Laptop reimbursement
- Ongoing training and development
- Remote work flexibility
Skills/Tech-stack
AWS | Azure | Intercom | Linux | MacOS | PostgreSQL | Ticketing | Windows
Education
N/A
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