Customer Support Specialist
Tasks
- Collaborate with internal teams to resolve issues
- Create client facing reports with charts and trends
- Diagnose customer issues
- Document technical issues and solutions
- Escalate unresolved issues
- Identify recurring issues and suggest process or product improvements
- Perform customer reporting and data analysis
- Provide technical support via email and chat
- Stay updated on products services and policies
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Customer support | Cybersecurity Fundamentals | Data Analysis | Data Visualization | Excel | Information security | Network fundamentals | Project Management | SQL | Technical documentation | Troubleshooting | Web Technologies
Education
N/A
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