Customer Support Specialist
Tasks
- Collaborate with internal teams to resolve issues
- Create client facing reports with charts and trends
- Diagnose customer issues
- Document technical issues and solutions
- Escalate unresolved issues
- Identify recurring issues and suggest process or product improvements
- Perform customer reporting and data analysis
- Provide technical support via email and chat
- Stay updated on products services and policies
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Customer support | Cybersecurity Fundamentals | Data Analysis | Data Visualization | Excel | Information security | Network fundamentals | Project Management | SQL | Technical documentation | Troubleshooting | Web Technologies
Education
N/A
Related jobs
-
Mid-level Full TimeRehovot, Center District, IL13h ago
-
Audit management | Business Continuity | Business Continuity Management | Continuity management | Contract Risk ReviewFlexible hybrid work model | Home office balanceMid-level Full TimeIsrael R3d ago
-
Mid-level Full TimeHerzliya, Tel Aviv District, IL14d ago
-
Entry-level Full TimeTel Aviv-Yafo, Tel Aviv District, IL1mo ago