Cyber Infrastructure Specialist, Lead
10182 San Antonio TX, United States
USD 107K-195K (estimate) Senior-level Full Time
Tasks
- Coordinate incident and performance issue analysis and resolution with stakeholders
- Coordinate with engineering and support tiers and government stakeholders to resolve system issues
- Enforce operational procedures for reliability availability and mission continuity
- Execute routine maintenance and service validation
- Lead and supervise operational team for cyber defense systems monitoring and sustainment
- Manage configuration changes using change control
- Manage staffing workload distribution and shift coverage for 24x7 operations
- Mentor and develop team members for operational discipline and accountability
- Monitor system performance trends and identify availability risks
- Oversee system alert monitoring and operational health validation
- Provide system health reporting and readiness assessments
- Review incident documentation service tickets and operational reports
Perks/Benefits
- N/A
Skills/Tech-stack
Change Control | Configuration Management | Cybersecurity | Elastic SIEM | Endpoint Management | Health Checks | IT Service Management | IT service | ITIL | Incident Management | Linux | Linux troubleshooting | Operating System | Operating system troubleshooting | Operational Procedures | Palo Alto | Palo Alto XSOAR | Performance Metrics | Problem Management | SIEM | SOAR | Service Management | Service continuity | ServiceNow | Splunk | System Troubleshooting | System monitoring | Windows | Windows Troubleshooting
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