Cyber SDC Manager, Network Security Operations (24x7 Zscaler Operations)
Tasks
- Conduct post-incident reviews
- Coordinate with application and DevOps teams during security events
- Ensure governance risk and compliance for security operations
- Implement follow-the-sun or on call support
- Lead incident response lifecycle with SOC and IT Ops
- Maintain service availability performance and reliability
- Manage change management and rollbacks
- Manage escalation for P1 P2 incidents
- Manage firewall rule lifecycle upgrades and emergency changes
- Manage operational dashboards monitoring and alerting
- Manage vendor relationships and operational reporting
- Operate Cloudflare WAF tuning and mitigations
- Operate Zscaler services 24x7
- Oversee Check Point and Palo Alto firewall operations
- Perform root cause analysis and problem management
- Set operational standards KPIs SLAs
- Support audits with operational evidence and metrics
Perks/Benefits
Skills/Tech-stack
Cause analysis | Change Management | Check Point | Cloudflare WAF | Firewall rule management | Incident Management | On-Call | On-call operations | Operational dashboards | Palo Alto | Palo Alto Networks | Problem Management | Root Cause Analysis | Root cause | Rule management | SOC coordination | Security monitoring | Service Management | WAF tuning | Zero Trust | Zscaler
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