Service Delivery Manager (US)

Fully Remote, Knoxville R

USD 100K-147K (estimate) Mid-level Full Time

@ E...

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Found 21d ago

Tasks

Conduct service reviews and reporting
Coordinate incident resolution and communication
Create and maintain standard operating procedures
Design and scope dashboards and reports
Develop and document service delivery processes
Develop and implement long term service strategies
Develop and track service level agreements
Drive compliance assurance activities
Escalate complex technical issues to engineering
Identify and implement continuous improvements
Identify automation opportunities
Lead response during service disruptions
Lead root cause analysis and improvement plans
Liaise with business product and development teams for rollouts
Manage client expectations
Monitor client satisfaction and handle complaints
Monitor service delivery metrics and trends
Oversee change management for product updates
Provide executive updates on service delivery performance and risks
Report SLA and KPI deviations
Report project status and handovers
Support client adoption and growth with account and sales

Perks/Benefits

Skills/Tech-stack

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Service Delivery Manager (US)

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