Incident Response Analyst II
Tasks
- Create update and manage incident tickets
- Escalate incidents to cross-functional teams
- Maintain SOPs process updates and knowledge base articles
- Maintain incident records and handover notes
- Monitor CCTV for security events
- Monitor alarms and alerts across data center infrastructure
- Prepare post incident reviews and document timelines
- Provide incident updates and notifications
- Review vendor service advisories and planned maintenance
- Triage incidents and determine impact urgency
- Validate investigate and analyze alerts
Perks/Benefits
Skills/Tech-stack
AWS | Alert triage | Azure | CCTV monitoring | Cloud infrastructure | Cloud platform | DCIM | Data center | Data center operations | Distribution units | Everbridge | Google Cloud | Google Cloud Platform | Grafana | Humidity Monitoring | ITIL | ITSM | Incident Management | Jira | LAN | Nagios | Network Monitoring | Oracle Cloud | Oracle Cloud Infrastructure | Power Distribution | Power distribution units | Routing | Server monitoring | SolarWinds | Storage Monitoring | TCPIP | Temperature monitoring | WAN
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology
Roles
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