Desktop Manager
3301 National Institutes of Health Rockledge I Bethesda MD, United States
USD 65K-118K Mid-level Full Time
Tasks
- Coordinate onboarding and offboarding in compliance with security policies
- Ensure workstation security configurations including encryption antivirus firewall and patch management
- Establish and enforce SOPs and documentation standards
- Lead mentor and develop desktop engineers
- Lead root cause analysis and drive preventative solutions
- Maintain compliance with federal and NIH regulatory standards
- Manage asset lifecycle and hardware refresh planning
- Monitor ServiceNow queues manage ticket quality and SLA adherence
- Oversee Windows 11 image design maintenance and optimization
- Oversee application packaging testing validation and controlled deployments
- Oversee desktop virtualization platforms and endpoint management solutions
- Participate in VIP and enterprise incident response
- Provide advanced troubleshooting for operating systems applications and peripherals
- Serve as final escalation point for Active Directory Group Policy endpoint security and deployment issues
- Support audit responses and documentation requirements
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Android | Antivirus | Asset Management | Automated Deployment | Cause analysis | DHCP | DNS | Desktop Virtualization | Device Management | Disk encryption | Endpoint Management | Endpoint Security | Firewall | Group Policy | Hardware refresh | IOS | ITIL | ITSM | Image Creation | Jamf | MECM | Microsoft Intune | Microsoft SCCM | Mobile Device Management | Patch Management | Root Cause Analysis | Root cause | S&OP | Service Desk | ServiceNow | Windows 11 | Windows server
Education
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