Director of BizOps
Tasks
- Define and execute ITSM strategy
- Direct ITSM tool strategy
- Drive continual service improvement
- Establish KPIs and SLAs
- Govern ITSM policies and frameworks
- Lead and develop ITSM teams
- Manage ITSM automation initiatives
- Manage stakeholder expectations
- Manage vendor contracts for ITSM services
- Monitor service performance and report metrics
- Oversee CMDB maintenance
- Oversee change management
- Oversee incident management
- Oversee knowledge management
- Oversee problem management
- Oversee request fulfillment
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | CMDB | Change Management | Continuous Improvement | Governance | ITIL | ITSM | Incident Management | KPI | Knowledge Management | Problem Management | Request Management | SLA | ServiceNow | Vendor management
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