Director, Technical Support
Tasks
- Coordinate incident response and war room
- Define support processes and operational standards
- Deliver technical training and enablement
- Drive support automation and workflow optimization
- Lead global technical support organization
- Manage root cause analysis and post-incident reviews
- Manage technical support teams
- Monitor operational metrics and SLA compliance
- Participate in executive customer engagements
- Serve as primary escalation authority for critical incidents
- Support product development and release readiness
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Cause analysis | Cloud Platforms | Customer Experience | Customer support | Cybersecurity | Incident Management | Knowledge Base | Landscape analysis | Root Cause Analysis | Root cause | SLA management | SaaS | Self-Service | Threat Landscape | Threat Landscape Analysis | Workflow Optimization
Education
N/A
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