Junior Client Success Manager

Tasks

• Build trust-based client relationships
• Collaborate with sales and delivery teams on opportunity shaping
• Escalate client risks with recommended next steps
• Identify client challenges and opportunities
• Maintain account plans actions follow ups and commitments
• Maintain internal records for opportunity qualification and forecasting
• Manage client portfolio
• Support commercial and service awareness for renewals proposals statement of work and billing
• Support proposal and quote preparation
• Track renewal readiness within 120 day window
• Translate challenges into opportunities for services and licensing optimization

Perks/Benefits

• Coaching and Mentorship
• Hybrid work
• Learning opportunities
• Structured onboarding
• Travel to client sites

Skills/Tech-stack

Account Management | Client Communication | Commercial Awareness | Consultative Discovery | Customer Relationship Management | Customer relationship | Delivery coordination | Forecasting | Licensing optimization | Opportunity qualification | Relationship Management | Renewal management | Risk escalation | Sales Enablement | Service Delivery | Service Delivery Coordination