End User Support Administrator - (Onsite)
US-MT-GREAT FALLS-6932-CUST ~ 6932 Goddard Dr ~ GODDARD (External Site), United States
USD 68K-131K Mid-level Full Time
Tasks
- Administer virtual desktop environments
- Configure end-user devices
- Document incident activity
- Maintain end-user devices
- Maintain ticketing records
- Maintain user accounts
- Manage certificates
- Manage end user applications
- Manage permissions
- Perform patch management
- Provide Tier 1 support
- Provide customer service
- Provide tier 2 support
- Reset passwords
- Resolve incidents
- Support software upgrades
- Support virtual desktop infrastructure
- Troubleshoot hardware issues
- Troubleshoot software issues
- Update group policy
Perks/Benefits
- 401k match
- Dental insurance
- Holidays
- Medical insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Account Management | Active Directory | BMC FootPrints | Certificate management | DHCP | DNS | Desktop infrastructure | ESXi | Group Policy | IP Addressing | Linux | MECM | Microsoft Windows | Network Troubleshooting | Password reset | Patch Management | Permissions Management | Subnetting | TCPIP | User Account Management | VLAN | VMware | VSphere | Virtual Desktop | Virtual Desktop Infrastructure
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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