Enterprise Customer Success Manager
Tasks
- Conduct quarterly business reviews
- Define success criteria with customers
- Develop customer success plans
- Drive customer onboarding and adoption
- Identify cross-sell opportunities
- Identify upsell opportunities
- Maintain product expertise and customer communications
- Manage contract renewals
- Manage customer relationships
- Mitigate churn and account risk
- Monitor support tickets and SLA adherence
- Serve as trusted security advisor
- Track product adoption rates
Perks/Benefits
Skills/Tech-stack
AWS | Access Management | Active Directory | Azure | Azure Active Directory | Business reviews | Cloud platform | Contract Renewals | Cross-selling | Customer Success | Database Administration | DevOps | Directory Services | Google Cloud | Google Cloud Platform | IAM | Identity and Access Management | Identity and access | Key Performance Indicators | LDAP | Linux | Performance indicators | Policy Management | Quarterly business reviews | SIEM | Sales operations | Scripting | Security concepts | Service Level | Service Level Agreements | Unix | Upselling | Windows Administration
Education
N/A
Regions
Countries
States
Cities
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