Enterprise Customer Success Manager
Tasks
- Advise customers on security best practices
- Build customer relationships
- Collaborate with sales on renewal upsell and cross sell
- Create success plans for at risk customers
- Deliver outcome based reporting and KPIs
- Ensure successful product implementation
- Monitor support tickets and SLAs
- Partner with technical teams to meet customer needs
- Run quarterly business reviews
- Track product adoption and retention
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Account Management | Active Directory | Azure | Customer Relationship Management | Customer Success | Customer relationship | Database | DevOps | Directory Services | GCP | IAM | LDAP | Linux | Policy Management | Relationship Management | SIEM | Sales | Scripting | Security Management | Unix | Windows
Education
N/A
Regions
Countries
States
Cities
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