Enterprise Customer Success Manager
Düsseldorf, North Rhine-Westphalia, Germany
EUR 44K-50K (estimate) Mid-level Full Time
Tasks
- Advise on security best practices
- Build relationships with customers
- Conduct business reviews
- Define success criteria
- Develop success plans for at-risk customers
- Ensure successful product implementation
- Grow regional footprint
- Manage multi-product and multi-region relationships
- Monitor support tickets
- Partner with sales and technical teams
- Track product adoption
- Understand product features and functions
- Use outcome-based reporting and KPIs
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Active Directory | Azure | Azure Cloud | Best practices | Business review | Business review facilitation | Cloud Technology | Cross-Functional Collaboration | Cross-functional | Customer Relationship Management | Customer Retention | Customer relationship | Customer retention strategies | Databases | DevOps | Enterprise Software | Enterprise applications | Enterprise software support | Fluency in English | Functional collaboration | GCP | IAM | Identity Management | LDAP | Linux | Native German | Product knowledge | Relationship Management | Relationship building | Retention Strategies | Review facilitation | SIEM | SLA management | Scripting | Security Management | Security best practices | Security concepts | Security policies | Software support | Unix
Education
N/A
Roles
Regions
Countries
States
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