Enterprise Customer Success Manager

Düsseldorf, North Rhine-Westphalia, Germany

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EUR 44K-50K (estimate) Mid-level Full Time Found 17d ago

Tasks

Advise on security best practices
Build relationships with customers
Conduct business reviews
Define success criteria
Develop success plans for at-risk customers
Ensure successful product implementation
Grow regional footprint
Manage multi-product and multi-region relationships
Monitor support tickets
Partner with sales and technical teams
Track product adoption
Understand product features and functions
Use outcome-based reporting and KPIs

Perks/Benefits

N/A

Skills/Tech-stack

AWS | Active Directory | Azure | Azure Cloud | Best practices | Business review | Business review facilitation | Cloud Technology | Cross-Functional Collaboration | Cross-functional | Customer Relationship Management | Customer Retention | Customer relationship | Customer retention strategies | Databases | DevOps | Enterprise Software | Enterprise applications | Enterprise software support | Fluency in English | Functional collaboration | GCP | IAM | Identity Management | LDAP | Linux | Native German | Product knowledge | Relationship Management | Relationship building | Retention Strategies | Review facilitation | SIEM | SLA management | Scripting | Security Management | Security best practices | Security concepts | Security policies | Software support | Unix

Education

N/A

Roles

Customer Success Manager | Manager | Success Manager

Regions

Countries

States

North Rhine-Westphalia, DE

Cities

Düsseldorf, North Rhine-Westphalia, DE

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