Escalation Engineer
Bangalore, IND; Mohali, IND
INR 2535K-4000K (estimate) Senior-level Full Time
Tasks
- Document incident resolutions in technical database
- Handle escalated customer support issues
- Interface with engineering for troubleshooting
- Open bugs and requests with diagnostic information
- Participate in 24x7 support operations and on call rotation
- Provide input on product and code changes
- Reproduce customer issues for validation
- Troubleshoot network and security incidents
Perks/Benefits
- Education reimbursement
- Health plans
- Hybrid work model
- In-office perks
- Parental leave
- Retirement options
- Time off
Skills/Tech-stack
Application Security | Authentication | Automation | BGP | Firewall | MTR | Network Troubleshooting | Networking | OSPF | Ping | Python | SD-WAN | SSL | SSL Inspection | SWG | Switching | TLS | Traceroute | Ubuntu | VPN | Web Application | Web application security
Education
N/A
Roles
Regions
Countries
States
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