Escalation Manager – Application Security
Tasks
- Conduct post-mortems
- Coordinate cross-functional teams
- Define escalation frameworks and playbooks
- Drive incident resolution
- Ensure security best practices and compliance adherence
- Establish SLAs and escalation thresholds
- Guide application security issue resolution
- Influence product roadmap with customer feedback
- Lead incident bridges and executive updates
- Manage customer stakeholder communications
- Optimize Triage processes
- Own critical escalations
- Perform root cause analysis
- Prioritize concurrent escalations
- Provide leadership reports
- Set customer expectations and provide updates
- Track escalation trends and resolution metrics
Perks/Benefits
- N/A
Skills/Tech-stack
API | AWS | Azure | CI/CD | Cause analysis | Cloud Security | Cloud platform | Container Security | Crisis management | DAST | Debugging | GitHub Actions | GitLab | Google Cloud | Google Cloud Platform | Incident Management | Jenkins | Jira | Kibana | Microservices | OLAs | Performance Tuning | Policy enforcement | Problem Management | Root Cause Analysis | Root cause | SAST | SCA | SLAs | Salesforce | Security Compliance | Splunk | Vulnerability Management | Vulnerability scanning
Education
N/A
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