Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)
Tasks
- Analyze vulnerability scan results
- Collaborate with internal teams
- Communicate technical concepts in English and Spanish
- Create knowledge articles
- Escalate customer feedback
- Maintain product knowledge
- Provide technical support for cybersecurity products
- Recreate customer software issues in lab
- Review personal performance metrics
- Support across US Eastern/LATAM time zones
- Troubleshoot customer issues
Perks/Benefits
Skills/Tech-stack
AI | Certificates | Customer support | Cybersecurity | Linux | Log Analysis | MacOS | Networking | Programming | SEIM | SQL | Security standards | Ticketing systems | Troubleshooting | Unix | Virtualization | Windows | Wireshark
Education
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