Senior Technical Support Engineer
Tasks
- Advise customers on best practices
- Collaborate with internal teams
- Follow problems through to resolution
- Handle critical incidents
- Manage escalations
- Perform root cause analysis
- Provide advanced technical support
- Replicate customer issues
- Troubleshoot platform issues
Perks/Benefits
- Career development opportunities
- Collaborative team culture
- Flexible work environment
- Remote work options
Skills/Tech-stack
AWS | Azure | Bash | Biometrics | CIAM | Cloud platform | Cookies | Device Management | FIDO | Google Cloud | Google Cloud Platform | Java | Linux | Local Storage | Mobile Device | Mobile Device Management | OAuth | OpenID Connect | Public Key Infrastructure | Public key | Python | REST API | SAML | SQL | SSL/TLS | SSO | Scala | X.509
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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