Senior Technical Support Engineer

Tasks

• Conduct root cause analysis and corrective actions
• Coordinate with engineering product devops and soc teams
• Investigate performance scalability and data integrity issues
• Lead incident resolution calls
• Manage customer escalations
• Perform hands-on troubleshooting
• Provide support for severity 1 incidents
• Support release validation upgrades and deployments
• Troubleshoot SIEM log ingestion and parsing
• Troubleshoot network security incidents

Perks/Benefits

• N/A

Skills/Tech-stack

AWS | Azure | DNS | Distributed Systems | EDR | Elasticsearch | GCP | HTTP | IAM | IDS/IPS | Incident Response | JSON | Kafka | Kubernetes | Linux | Log Ingestion | Log Parsing | Log normalization | Network Security | Regex | SIEM | Syslog | TCPIP