Head of Service Delivery
Tasks
- Coordinate preparation and execution of continuous services
- Create technical resources for customers and internal teams
- Develop and refine client process playbooks
- Develop new service concepts and offerings
- Drive operational excellence
- Integrate platform capabilities into delivery
- Lead proof-of-value initiatives
- Manage delivery teams and performance
- Oversee end-to-end service delivery
- Provide technical/customer support
- Reduce manual effort with tooling and automation
- Scope and set up service offerings
- Serve as primary technical contact for prospects
- Support product roadmap planning
Perks/Benefits
- Annual leave
- Bank holidays
- Employee assistance program
- Employer pension scheme
- Enhanced maternity pay
- Hardware and Best Tools
- Health cash plan
- Home office budget
- Hybrid working model
- Learning budget
- Mobile subscription contribution
- Private healthcare
- Referral bonus
- Social activities and team outings
- Training budget
- Work Abroad Policy
Skills/Tech-stack
Automation | Bug Bounty | Customer support | Cybersecurity | English | Penetration Testing | Platform integration | Playbook Development | Proof-of-value | Roadmap planning | Sales Enablement | Security Testing | Solution architecture | Technical Consulting | Tooling | Vulnerability Disclosure
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