Helpdesk Engineer
Tasks
- Assist clients with onboarding and technology initiatives
- Conduct infrastructure assessments
- Configure multifactor authentication
- Coordinate project tasks timelines and budget
- Deploy and maintain endpoint protection and vulnerability management
- Design secure cloud solutions in Office 365 and Azure
- Implement Azure technologies
- Maintain ticketing case notes and time entries
- Manage endpoint monitoring and log collection
- Perform Office 365 migrations
- Perform server migrations to Azure
- Provide project status updates to clients
- Provision on premise and cloud hosted systems
- Troubleshoot onboarding implementation issues
Perks/Benefits
- N/A
Skills/Tech-stack
AIP | Active Directory | Automation | Azure Active Directory | CCSP | Connectwise | DLP | EDR | Endpoint protection | Group Policy | Intune | Log Collection | MFA | Microsoft Azure | Microsoft Exchange | Microsoft Teams | Microsoft Windows | Network + | Office 365 | OneDrive | P2V | RMM | Routing | SIEM | Scripting | Security Plus | Server Migration | SharePoint | TCP/IP | V2V | VPN | Vulnerability Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Administrator | Cloud Engineer | Cloud) | Engineer | Helpdesk Engineer | System Administrator
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